4/30/2023 0 Comments Eat humble pie![]() ![]() And with those offices in different countries, there’s the complexity of different time zones to factor in too. With departments in different rooms – even offices in different countries, you can soon lose sight of who’s said what and who knows who. This means you can maintain a firm grip.īut this level of intimacy dissolves, as a company grows in size. For example, you overhear conversations, have coffee break conversations, and even socialise over Friday drinks.Īs a result, the chances of knowing who’s speaking to your customer (and what they’ve said) are high. With colleagues under one roof (even in the same room) you intrinsically know what’s going on. Within small companies it can be easier to manage because the set up is more intimate. ![]() It’s a problem, because if you don’t know what’s happening, you could lose footing with your client – especially if you can’t solve their issues proactively. With people talking across the businesses (at multiple levels), there’s a strong possibility that somewhere you’ll be out of the loop. Conversely, the most challenging thing about a large account is also its size!Īs a result, relationships within a large account are complex. But when you’re responsible for a large account, it’s not always as straightforward as that.Īfter all, the best thing about a large account is its size. Have you ever felt embarrassed in front of a client because you were the last to know about an issue?Īs the individual in charge, you’re supposed to have your eye on the ball. ![]()
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